Shaun H.

Made an order last week. When we tried to submit the order there was an error. We tried changing our billing info and resubmitting it a bunch of times and it just kept erroring out. The next morning we were surprised with the fact that each of our clicks had generated a hold on our bank account for the amount of our desired purchase.

Naturally we were alarmed at the prospect of having 18 items delivered so we called the company. The representative had poor english and possibly even worse training. He said that he couldnt find an order and had no idea why our account had been charged over $400.00. He suggested that we call our bank because it was obviously a bank problem and had nothing to do with them. I knew this was a load of crap because I was employed by a bank a few years ago. Regardless of our lack of help we waited it out and a few days later the holds all dropped off.

We still wanted the item so on Sunday I put in the order for one. There was no error this time. Monday came and the hold was on the account. Tuesday came around and the hold dropped off without the account being charged. I had received no email for the order. When we had no progress on Wednesday I went ahead and ordered the item off another site, having given Fry's two chances at my business. I declined to call them as the call on the previous order attempt had been a giant waste of time.

Sure enough, with the order I made on Wednesday night having successfully processed immediately, Thursday morning saw a charge show up from Fry's for the item. 48 hours after the hold dropped off the account. 3.5 days after I made the order. And I still haven't gotten an order confirmation email...