As a villa owner, I follow all HL advise on how to be high in their search rankings. I recently tried to find out why holiday lettings has stopped customers searching on the area they wanted. They are now allowing a 20 mile radius of searches in the area a potential renter searches. It isn't even as though the villas in the rental area appear first. so my villa now appears on page 10 when it used to be on the first page for that area. And villas 20 miles away appear before it. After several messages of them trying to convince me that this is "ok" and wont affect me I reminded them that January was usually the busiest month for enquiries and I had received none. I then asked for the complaints procedure and they are now ignoring all messages from me.