Sharon I.

There are some pretty awful companies who have O. K. ratings as BBB does them rather than considering consumer input or complaints. Unlike other consumer organizations, they are difficult to communicate with and it isn't clear whether they have or how they have communicated with the business when you have filed a complaint.

I bought a very expensive washer and dryer. The installers sent by AC didn't have a clue how to install a gas dryer. They forgot all of the installation materials except for a dryer vent. The dryer vent was the kind for an electric dryer, a fire hazard for a gas dryer and not to code, anywhere. They said that they couldn't install anyhow unless there was a washer and dryer already there, so they could copy how the existing appliances were installed, as they were neither plumbers or gas certified (a legal requirement for installation!) Had me sign a delivery receipt and said they would be sure to inform AC to give me a credit for the $234.00 installation. I didn't get the credit. Be aware that in VERY tiny print there is something that says that you are both signing receipt AND that the appliances are in working order. (How would you know that if the guys can't install it?) Be careful. Sign the receipt AFTER delivery into your home and when you sign receipt, cross those parts out about condition with a magic marker. Write on that receipt anything they did wrong or didn't do that you paid for. AND make yourself a copy, as your copy is not that clear. AC rep said he would have to call the trucking company to confirm the installation credit. AC didn't get back to me for over a month. Actually, I had to contact them. Took me months of complaining and contacting various consumer organizations to get the refund for the shipping. Plumbers are hard to book so it was several of months before I could get a gas certified guy to install the units. Shortage of plumbers here in VT, especially during heating season. When my plumber installed the units, the gas dryer made a dangerous clunking noise. He told me not to use it to call who I bought it from. AC took no responsibility and told me to call Maytag. Maytag repairman came and said the unit had been dropped from a high place and was obliterated on the inside and because of this couldn't be repaired and this sort of damage had no warranty. AC said I should have noticed the damage and it was my fault. There was no damage evident on the outside, confirmed by Maytag, my plumber and me who received the unit.My plumber even wrote a letter stating this and the Maytag guy wrote a summary saying same. First offer to resolve was zero action from AC as I was past return period of 30 days. Second offer was I pay $150 to return the broken unit and AC would sell me another for 25% off. After having my credit company cancel the charge, contacting BBB and contacting the Attorney General in Brooklyn where the company is, the offer was that I pay $364.50 and they will pick up the old unit, as long as I agree that as "consignee" I have a shared responsibility for concealed damage. (Interesting that they are saying that there could be concealed damage.) I crossed the shared responsibility thing off before I signed the thing and, luckily, they didn't notice. I still had to pay $900 for a fancy dryer that arrived broken and then pay another $364.50 to replace it. Didn't really have a choice as I would have to go elsewhere to buy a model to match the washer. This second one arrived unbroken, thank God. I am under the opinion that most of the 5 star reviews are fake. I am sure this company will soon learn how to make their fake reviews better. I note that many of the 5 star reviews sound similar and also review OneStopCameraandElectronics and give it 5 stars. Isn't it odd that they are the same company, same owners. Today 2. 10. 2018 when submitting a different review, I saw that I had received a message from "Harold L." from AppliancesConnection dated June 2017 saying to contact him as this isn't the kind of service they provide. Oddly although the e-mail I.D. was from "Harold L." the message was from Jane. So AC hides customer service reps first names? Here; s the message, exactly quoted:
"Harold L. Wrote: -------------------------
Hello,
My name is Jane. I'm a member of the support team here at Appliances Connection.
I'm really sorry that your experience with us was not what you expected. This is not the norm for us, as we strive to provide excellent service.
Please provide me with your order number, so we could try to resolve this issue in the best possible way.
With our sincerest apologies,
*******@appliancesconnection.com"