Sharon w.

Forever 21 has really let me down and I'll never want to support them by buying their clothing again because of this. I had gotten their credit card and was supposed get it sent by mail but it never sent. They called me saying I have a late fee on my account and explained that I haven't gotten my card in the mail yet and didn't even tell me that I can just pay there and then. They said they will resend my card so I waited again. It still never sent in a week and so I called again. This time, my $44 fee turned into a $97 fee. I explained that I've called multiple times to get my card through and that this was not my fault. The guy on customer service pretty much told me it was my fault that I didn't just go to the store to figure it out but I was under the impression that they were going to send me the card normally and was planning to go to the store after calling them again. I was forced to pay this extra $53 of BS and cancelled my card after that. I've never experienced such unprofessional service from a clothing service especially when it was their fault for not getting my address right for some reason and never getting my card succesfully sent to me. Anyhow, I've learned my lesson too. I'll never accept any credit card from any shop even if has a big name and you'd expect them to get things right. This is the first time even looking up reviews for forever 21, and there's many horrible ones; for a reason.