Sharon T.

My friends and I decided to have a short getaway over at Lexis Hibiscus, Port $#*!son and booked our Seaview room using Agoda in December 2016 for our trip on 18 February 2017. We even sent another email requesting for early check in through Agoda, and in which they have responded to us that we will be able to. My friend then checked her email and Agoda account on 17 February 2017 to get our resort details and the booking was stated CONFIRMED.

We left on 18 February at 7.30am happily through a long journey and went to check in. To our utter shock, we were told that our booking were CANCELLED. Naturally, we FREAK out! We did not understand why it was cancelled and at the same time, the resort has a bad Wi-Fi connection which makes it even harder to check on our status. After a long time, we were managed to get the connection and went back to the email and status in Agoda account and found out it was cancelled and an email was sent ONLY at 9.36am on the same day at 18 February 2017. This blew our mind. Without proper notification and Agoda decided to just cancelled our bookings 5 HOURS before our check in time. The worst thing it, for some reason our bookings was transferred to BOOKING.COM (God knows why) and thats why the resort couldn't trace it for a while...

And because of this, we spent 2 more hours to resolve this and get a walk in price and room (not the best view).

PS: USE AGODA AT YOUR OWN RISK!