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1 Review by Sharon

3/3/17

I paid for expedite and it was a joke. Everyday they would need new information after I specifically ask if they needed more information. The worst part is they are taking in more projects than they can service and the phone support ties up 1 to 2 hours each day of my time waiting for them to call me back only to have them call and tell me they closed and to call back again tomorrow. Not sure why they can send an email with they need something clarified further. Just talked to customer service rep and they said "they will keep an eye" on my order, but by now one can understand I might be skeptical.

legalzooms
LegalZoom S. – Legalzoom.com Rep

Hi Sharon, we're sorry about what occurred with your order. Usually the process goes more smoothly and we apologize that you experienced us at less than our best. It is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. We will monitor your order until it is completed expeditiously. Please do not hesitate to contact a manager directly any time via help@legalzoom.com.

Sharon Has Earned 3 Votes

Sharon P.'s review of Legalzoom.com earned 3 Very Helpful votes

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