I purchased a Zwilling self sharpening knife set on Nov 10th. So far I have had 3 different stories told to me by their customer service
1- It was shipped and got lost (never shipped according to the next 2 agents)
2 It is in your cart- I can see it - You will receive it
3- You need to wait until 11/24 to cancel. Call on 11/24 and low and behold they tell me that it is available and I can receive it by 12/13- ok succumb to the deal and go along with them.
4- Status never leaves packaging. So once again they have sold me something that is not in stock. Agent says I need to call back AGAIN on 12/24 to cancel the order
5- If I had bought it on Amazon- I would have had it by now!
Lesson learned- do not shop on HSN EVER!