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I recently subscribed to Freshly as a gift for my niece after she gave birth to twins. The first few deliveries were fine. She enjoyed the food and the convenience. And then, I started getting emails that there was an issue with their 3rd party delivery and if the food arrived after the scheduled date, to dispose of it as it wasn't safe to consume. That it happened once, ok, I understand things happen. But the same thing on the next delivery? Starts to sound like a bigger issue. I reached out to their online chat, and received basically canned responses and "a contact us later and we'll make it right." I'll make her some meals myself. I'm not willing to keep throwing money at a broke system hoping they'll eventually fix it. Even with a refund and a store credit, the intention of the service was lost.
Sharon L.'s review of Freshly earned 5 Very Helpful votes
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It is sooooo terrible I had to stop eating and come give somewhere to write a review. Let me...
Thank you so much for reviewing Freshly, Sharon! I'm so sorry to hear about the trouble you've experienced with delivery, and for the dissatisfaction this has caused with our service!
Please know that we take delivery issues very seriously. Of course, we do everything we can to avoid these situations, though we're always sure to compensate when they arise. I know with the holidays, the carriers are experiencing an influx of packages which can lead to delays. Rest assured, we are actively working with our delivery partners to put measures in place to prevent any further delays from occurring in the future.
My sincerest apologies again! I have reached out to you via private message so that I may assist further. While I haven't heard back from you quite yet, I do hope you'll consider reaching back out and giving me the opportunity to make things right!