Sharon H.

Over the years I have ordered several items from Dr. Leonard's catalog with little to no problems. However, I recently ordered a sofa saver and dryer balls from them. When the order arrived I had just the sofa saver. I called the company only to be continually put on hold for " 1 or 2 minutes" which turned out to be 5-6 minutes. I explained that I never received the dryer balls and asked if they were being shipped separately. The person on the phone asked me "are you sure they were not included" to which I told her that I wasn't blind that I could see they were not in the box and I wasn't in the habit of defrauding businesses over dryer balls. She said she would put in an order for them to resend them. The next day I checked and found that they had debited my card for $2.90. I called again and was told that the price was different that what it was when I ordered them. After 20 minutes of explaining that this was not my mistake that I refused to pay more for them. This person continued to say that the original price was incorrect when I placed my order. Again I reminded her that it was their error not mine and that I would not pay extra. As I had a receipt from them with the price less a 15% discount. They were to be expedited to me in 2-3 days without this charge. However, the next day I find another charge of. 90 on my card. I called again to asked them why was their another charge since I had already paid up front for the items and again I would not be paying anything additional. I ended up speaking with a "supervisor" who said she would refund the. 90 cents but that it would take 5-7 days. She could not tell me what the. 90 charge was for so I asked her if this is what they do to customers who are trying to get them to correct their mistakes. I asked the "supervisor" if this was my penalty for letting them know they made a mistake by not including the full order. I also let her know that I was expecting a refund for both the amounts taken without my express permission and I did not want to wait 5-7 days for a refund as it only took them 1 day to take the funds from my card. I asked them to remove me from their catalog mailing list but today I received another of their catalogs. All I can say now is watch out people if you order from them and they screw up that you may pay for each time that you contact them to get their mistake corrected.