Sharon F.

Several months ago, Soufeel had a "Spring Outlet Sale/Buy One Get One Free (Soufeel's ad reads Buy One Get One Free, Get 2 for the price of 1). During this sale I purchased an Egyptian Pyramid, a tan leather bracelet and a Murano Glass Bead and all three items were included in the Buy One Get One Free Sale. However when I received my purchase, I only received one of each item, I never received the free items. I've called Soufeel's customer service numerous times; the first time I called I left a message and received a callback from a customer service rep named Vera. For some reason, Vera had difficulty locating my order(s) in their ordering system. I asked if she could locate them by my last name. Consequently she informed me that she would call me back. Three weeks later and consistent calls to Soufeel everyday, I'm still waiting on a callback. Now, when I initially placed the order for those Buy One Get One Free items at the Soufeel website, when adding those items to my cart, it added 2 of that item (i. E., When I added the Egyptian pyramid to cart, it added 2 of that item and this also occurred with the other Buy One Get One Free items that I ordered). I was not given the opportunity to add an item of equal of lesser value for free so I was under the impression that the free item was one of the 2 that was automatically added to the cart. Was this a glitch. Glitch or not, Soufeel is aware that the items I purchased was part of the Buy One Get One Free Sale (Get 2 for the price of 1) and they should exercise good business practices and honor this transaction or refund my money. FYI Soufeel, Buy One Get One Free means giving a tangible item for free, it does not mean giving a discount.

A shipping service called EMS was used. The EMS website is not user friendly for people who speak English becausebthe website is in Chinese or some other Asian language. The main page presents in English but the following pages, which arw the pages that give the details about the status of the order that was shipped, is in Chinese. If I had known this beforehand I probably would have sought out other shipping options or shopped with another company.