Sharon F.

I have been using TaxAct for several years with no problems until trying to file a 2016 income tax return. I needed to claim a relatively obscure deduction and had to write something on the top of Schedule C. This meant I had to print off the forms which in itself wasn't a problem but resulting in meant being able to e-file the NY State tax return as I was manually filing the Federal. However TaxACT kept saying the NY return had to be e-filed, but wouldn't let me do it, as I wasn't e-filing the Federal tax return. When I did finally get a chance to print the NY return, which cost an extra
$ 25.00, it had written all over it, DO NOT FILE. Apparently the printed forms had not been approved by the NY Taxation Dept. I had paid $ 25 to print something that I could not use. This also stopped me e-filing the NJ Tax return.

They need to have a facility where words can be added to the top of schedule C, and also allow E-filing of State returns irrespective of whether the Federal return is filed manually.

I had to go and find printed forms on the internet that I could fill in and then post. What a nightmare. I will not be using TaxAct in future. I had pre-paid for the 2016 year, and also paid the $ 25 to print off something that was useless. What a big waste of money.