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Sharon D.

Contributor Level

Total Points
180

2 Reviews by Sharon

  • ShopGoodwill

1/18/19

Have bought many items but am starting to get very weary of being charged "handling prices" plus "shipping prices". I buy jewelry and am charged $3 and $4 for "handling" plus an over-inflated cost to ship (sometimes $11). They over-inflate the weight to charge more - jewelry does not weigh pounds which I have seen. One would think you would receive expedited shipping at these prices but they allow themselves 7 days to ship and usually take all 7. I ship the same items for $2.66 USPS first class. This is truly is robbery. Not sure why they can be called a CHARITY with this sort of UNETHICAL BEHAVIOR!

  • Express Scripts

7/25/17

I am on a call with Express Scripts... 40+ minutes. Started with co-pay assistance who said my co-pay assistance was confirmed and sent me to scheduling to ship the medication. Scheduling had me sit on hold for 20+ minutes and said they needed to send me to someone else. She said there was no copay assistance information on my account and sent me back to co-pay assistance again. Disjointed, disjointed, disjointed. It has now been 50 minutes and my prescription is still not straightened out. How can one customer having to speak to 5 different people for over 50 minutes save money? This is expensive overhead that is added to the cost of everything else. They desperately need to reorganize so the right and left hand speak to one another. This is not my first horrible experience with them. I have had years of it. I do not understand why our HR department continues to sign with them. DREAD having to deal with them.

Sharon Has Earned 20 Votes

Sharon D.'s review of Express Scripts earned 5 Very Helpful votes

Sharon D.'s review of ShopGoodwill earned 15 Very Helpful votes

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