Sharon C.

I had put a negative review about Blend Jet not long ago, however, Blend Jet got back to me and solved the problem.

I have checked my inbox Fashionmia, there is no reply from you. I checked my bin and junk mail, but all that I find is more junk email from you although I have unsubscribed from your mailing list.

I had purchased a Smart Watch through Living Social, but the watch was not so smart afterall! I recorded the defects and sent it to Living Social. I was glad to receive a full refund for the cost of the watch as well as postage charges!

I am extremely disappointed and frustrated with Virgin. I have flown with Virgin airlines before and was satisfied, hence I thought I would rather go with Virgin than book cheaper tickets that were available on other airlines. My frustration started when I purchased a gift voucher via Entertainment Values book, for $800. It took 4 days (including the weekend) to get my gift voucher, when I did there was error in the expiry date, i. E. the voucher was valid from Jan 2015 to Jan 2016! I rang the relevant phone number and was told the expiry date would be changed and I would get an email with the corrected date. When I got the new date - expiry in Jan 2017, I tried to book two tickets on the Virgin website, noting that the price in tickets had gone up. However, when it came to payment options, I chose 'gift card' but the expiry years on the drop down box only went till 2016. I was worried that I would loose my seats again so I put a $20 deposit to hold my reservation, which I was again not happy about because I would not have had to do this if every thing worked the way it should. I phoned virgin customer service for help. The person on the other side was helpful, and offered to settle my booking over phone, which I agreed to, however at the end he said it would cost $35 as a charge to book over phone, which they could waiver to compensate for my trouble! I did not need the person to do the booking for me as I could do it on line myself if the website actually worked properly. I went back to the website and tried to book it again, but when it came to payment options, this time gift card option did not appear! I rang the help line again... it took three hours- from 9 till 12 to sort this problem out, which eventually I did, but I kept loosing the ticket prices that I chose because of the delay! Needless to say I was fuming and frustrated.

I wrote a complaint letter to virgin and they replied with an offer to give me $10 per ticket in virgin points! I was not happy and told them to stick their $10.

To add to this, when I was trying to check-in online before my flight, I could not do so as an error came up saying we had fees pending! I had recepts showing that all money was psid, but just so that we would not miss our flight I had to pay the extra money. Eventually I sent copies of the receipts and bank details showing the money had been paid, but I kept getting replies repeating the same thing over and over. I finally gave up trying to prove that I had paid the money, because I was getting no where.

I brought a discount voucher from Groupon for my bobble head which still cost me another $80 and was supposed to look like my husband. The first clay model didn't look any thing like the picture I sent. I told them what didn't look right and sent a few more angles of the picture, but the second viewing of the model did not seem to have any changes. They said that any subsequent corrections would incur charges for each change. So I just accepted the bobblehead as it was; just another ornament that means nothing. Not happy!