I requested a change from vertical siding to horizontal multiple times over the course of a week. The change was never done they just kept sending me the same contract day after day. Finally I got an email that stated because I didn't sign my contract before the 15th they were adding a 17% surcharge. "We understand if you want to cancel because of this" of course I cancelled. If they had changed my contract as requested the contract would have been signed and the price would have been over two thousand dollars less.