I have 250 new gift cards to prepare for my holiday rush and special "buy 4 get 1 free" on Black Friday and they don't work. There is no way to escalate the issue on the phone so they say they will get back to you in 24 to 48 hours. A week later I had called every day and nothing except that it is escalated and I should hear by email. I finally get an email from the second tier support and my emails back bounce. This company does not care about customer satisfaction. I am halfway through my holiday season and still no resolution. I am a small business and can't afford this.