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sharne s.

  • 2 Reviews
  • 2 Helpful Votes
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Experience: Travel

Member since June 2015

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2 Reviews by sharne

I stayed at this hotel a few weeks ago only to find that the towels which were apparently fresh towels had brown/orange stains on them, I went to reception to get new towels only to find that those towels were also stained. The receptionist was awfully rude his name is Paul, he had no manners, I heard no please or thank you, no customer service skills. I also found an empty fairy bottle in the bathroom, they're were wires hanging from the headboard, radiators do not work, I was moved to a newly refurbished room which haad no air conditioning room was awfully hot so hot that I could not sleep. Even though room was cheap there is a basic standard of hygiene and customer service that should be met but unfortunately in the case of this hotel was never met.
I have been charged an additional £75 on top of the payment for the room, I have tried to get into contact with the company but there has been no answer.

sharne Has Earned 2 Votes

Sharne S.'s review of LastMinuteTravel earned 2 Very Helpful votes

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