I have purchased a few things on ETSY with no problem--left them great reviews. I recently purchased a personalized jewelry box from MyBambino on ETSY. I am a big shopper both in stores and online. This was the WORST buying experience I ever had. The product was not as pictured. I didn't find that out until it arrived. The bottom left-hand drawer cannot be painted because the music box is behind it, but their pictures include adorable designs on that drawer. They changed the picture of mine when I complained (that drawer was not my only complaint) but there are still several in their line of jewelry boxes that include a design on that drawer. The one I chose had a zigzag border across the top and bottom. It was crooked and uneven on the top and the bottom was missing half due to the drawer issue. Management was extremely slow to react--totally unfocused on products and customer service. I finally had to file a claim (never done that before with any purchase anywhere) with ETSY. They were completely automated including 1 1/2 weeks before acting. All together it took me over a month to get a just-OK replacement--music drawer didn't fit right. To top off everything, I was dropped by both MyBambino and ETSY--unable to respond to my "review this purchase" email and the case with ETSY was closed as soon as MyBambino shipped my replacement! I'll never buy from ETSY again--it works well if everything goes fine, but if not, it's on you!!!