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It wouldn't let me give this zero stars which is what it deserves. I signed up for the 12 meal delivery package. The first week I was notified that there were carrier delays and if my food did arrive it would no longer be safe to eat. I was offered a $10 discount for the second week. On the day the second delivery was due to arrive another notice of carrier delays and no food will arrive. Now I have 50% off my next order after doing an online chat with customer service. I advised them that if anything is off with the 3rd weeks delivery I was done. So here we are at week three, notice of carrier delay, tracking number says that Fed Ex has been notified to void the shipment. Again in chat with customer service who states that the order wasn't cancelled and still should be here today and still within the window of freshness. I live in Las Vegas, it is 83 degrees today, don't really have a lot of confidence in a shipment of fresh food that only has a 2 1/2 day window of freshness. Customer service was very friendly and helpful, but three weeks and three issues, I am done. I would not recommend this service.
Shari M.'s review of Freshly earned 4 Very Helpful votes
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It is sooooo terrible I had to stop eating and come give somewhere to write a review. Let me...
Hi Shari, I am so sorry for any trouble you encountered with delivery! It's never our intention to not have your meals arrive as scheduled, and we do everything we can to prevent any disruptions. Communication is important to us and we do our very best to keep you updated whenever there is a possible issue. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc.
Of course, we have a delivery team dedicated to working with the carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We're also diligently working to get these recent troubles rectified!
With that said we have reached out to you in a private message to see what we can do to help out! You can always respond to that message or reach out to us by email at socialsupport@freshly.com we are more than happy to assist there as well!