Shareen L.

There are limited opportunities to purchase indian clothing, especially for special occasions, when living overseas (out of India) and most of us rely on online shops. Indianroots on face of it has a great variety of products available online. Initially, this business was functioning well. But all is not what it seems now. I have now had four orders cancelled (within the last 12 months) after months of waiting. At the time of online purchase, Indianroots showed products were available and will be supplied within 15 business days. After payment and waiting for the products in all my orders, the company has come back saying that the procurement is delayed - twice before eventually cancelling the order and refunding.
If buying for special occasions, I do not have any confidence that Indianroots will be able to supply on time. I am also dubious whether Indianroots actually has products available, even though online it says it is available - in Australia, this means being misleading and deceptive.
Practice caution if purchasing items from Indianroots, such as checking regularly that the order is being processed; and paying through a secure system such as paypal where disputes can be resolved independently.
I do question whether Indianroots keeps payment in its bank accounts while pretending to be processing the order for two or more months only to earn interest.

I ordered and paid for a lehnga choli and gave size specifications that was within range of the maximum measurements provided by utsav for the item. It was for a wedding and I placed order two months ahead think it gave me enough time should utsav have delays.

After 6 weeks utsav told me they did not have enough material (even though after a week the same item became available for sale on utsav website again). It ruined my wedding plans... A refund from utsav did not compensate for the inconvenience caused looking for an outfit within days of the event.

An earlier notice (within at least two weeks of receiving the order) from utsav would have been much appreciated.

This online company is incompetent and deceptive and really does not understand customer service/care.

I would not recommend shopping with Utsav. There are plenty other online shops selling Indian/Indo-western item with better quality and at reasonable price, such as indianroots.