There are limited opportunities to purchase indian clothing, especially for special occasions, when living overseas (out of India) and most of us rely on online shops. Indianroots on face of it has a great variety of products available online. Initially, this business was functioning well. But all is not what it seems now. I have now had four orders cancelled (within the last 12 months) after months of waiting. At the time of online purchase, Indianroots showed products were available and will be supplied within 15 business days. After payment and waiting for the products in all my orders, the company has come back saying that the procurement is delayed - twice before eventually cancelling the order and refunding.
If buying for special occasions, I do not have any confidence that Indianroots will be able to supply on time. I am also dubious whether Indianroots actually has products available, even though online it says it is available - in Australia, this means being misleading and deceptive.
Practice caution if purchasing items from Indianroots, such as checking regularly that the order is being processed; and paying through a secure system such as paypal where disputes can be resolved independently.
I do question whether Indianroots keeps payment in its bank accounts while pretending to be processing the order for two or more months only to earn interest.
Namaskar Shareen! We are sorry for the inconvenience caused to you. We are extremely apologetic for what you have experienced and feedback regarding the same has been shared with the concerned team to ensure that such issues will not occur in future.
Regards,
Team Indianroots