The worst customer service. I've gone from love to serious distrust in a matter of weeks. I decided to try Canva Pro using a 3rd party promotion code. The code did not apply and I immediately contacted customer service to have them help me fix it (why not cancel the order and reprocess it?) Customer service is slow to respond and unhelpful - there is a lot of finger pointing and 'there is nothing we can do but wait. I had to get my bank involved. Be very careful as you are powerless once they have your credit card.