Sharan K.’s Reviews of SmartBuyGlasses & more

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Eyeglasses

7/24/17

Again Disappointed

I ordered oakley ox 5118 along with lens on 27-07-2017. Status showing that rx lens are processing. Now again they are saying the frame received was shiny grey instead of polished black. And it takes 5-14 days for shipping? How many days one can wait because of your mistakes? How can one be so careless regarding customer order? Is the right way to treat the customers. Hugely Disappointed with smart buy glasses. Please make my order on priority basis and make it as early as possible. Then only you can make me happy. Looking for positive outcome.

Regards
Sharan

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SmartBuyGlasses S. – SmartBuyGlasses Rep Over a year old

Hi Sharan,

Thank you for your feedback.

I am sorry to hear that we were not able to match the price on your exchange item. As per checking, the website you have provided us with lower price is not an authorized distributor of Oakley glasses. We only match the price with those websites that are authorized re-sellers and distributors. This way we can guarantee that we are matching the price of authentic glasses and not some knock offs or refurbished glasses. The site you have provided allows other people to sell on their website which we cannot confirm the authenticity of the products they are selling.

We can provide discount for you instead but unfortunately we cannot match the price. We are hoping for your kind understanding in this matter.

Sincerely,

John
SmartBuyGlasses