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Shaoni C.

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1 Review by Shaoni

  • IndianEagle

4/22/21

We have been customers of Indian Eagle only for their great customer service. However, when there was a situation of missed flight due to a schedule change (US to India), we ended up in a long wait with Indian Eagles. The haul went for 6 long days with 10+ hrs of calls. None of the customer reps seemed to get to a resolution - we went back and forth with Sameer, Shekhar and also Subhashree, who apparently gave us her assurance to get back to us but no response at all.

Finally, it was Rajkumar who was of great help at a point when none of the others could solve the situation. He was immensely patient, focused on a resolution and kept his word with timely followups. He is the only reason we as customers will come back to Indian Eagle for our ticketing needs.

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Indian E. – IndianEagle Rep

Hi Shaoni! Thank you for being a loyal patron to our services. It pains us to know about the trouble you had and we assure you it won't be repeated. Your feedback will boost the morale of Rajkumar and the team. We are looking to serve you again.

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