Was finally able to reach them through their twitter support handle,@nastygalhelp. First they told me that my order was never in the system, despite emails "confirming" it had shipped. Then they told me it would ship before the end of the month, despite just claiming they had no record of it. When I asked if that was actually true, or should I just report them to my credit card company, they advised that reporting them would be my best chance at getting my money back.