Shanta T.

Where do I start? I decided to use this company to book my flight because I wanted to see if using a travel agent would be better. Thought I had gotten a good deal but was told to call the airline to add my pet to itinerary. While on hold the airline informed me that I get 2 checked bags free whenever flying with them. This puzzled me since when I was booking the flight the travel agent at Travelopod who assisted me told me there was a $30 fee for this specific airline to add a 2nd bag. So I then when online to check the price for the flight. The flight was $69 taxes and everything included except the pet fee and I paid $169 for everything except the pet fee. So the basically pocketed an extra $100 which is 145% more than the flight. I then called to ask for a refund and I got the worst customer service experience ever. She wouldn't let me speak kept talking over me, telling me I should have read the no return policy etc. I started to get irritated so I caught an attitude back and told her if I'm not getting an attitude over my money why is she. Then I ask for the manager but she didn't put that request through. I ask for her name she said it was Grace but I don't believe her, she kept mumbling it and doing stuff to the phone so I wouldn't hear her. She is a disgusting human and needs to fix her attitude. I would never recommend this site to anyone just because of her attitude. I just wanted answers and all I got was her attitude