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Shannon S.

Contributor Level

Total Points
82

1 Review by Shannon

  • Microsoft

8/17/20

Bought an Elite Series 2 controller for my husband on pre-order for $200. We received it in Nov 2019. I didn't purchase an extended warranty bc I figured this controller would last for more than 6 months (warranty only covers 90 days). Well here we are 9 months out and issues started 3 months ago. We figured the constant disconnecting was from the xbox servers but turns out, nope the controller, and now his buttons are sticking and he can't play his games. I called Microsoft and all they told me was basically "its out of warranty, oh well, you have to pay $100 for us to send you a new controller". Like um excuse me, why would I want to pay you for the biggest piece of $#*! controller when the non xbox brand controllers work better. DO NOT BUY THIS CONTROLLER! Microsoft is money hungry grubs that don't care about their customers or product quality.

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