This is the WORST company ever. Don't waste your money and your time. It is a fraud. My daughter spent many hours completing the course, only to find that the on-line test doesn't work. When I called they said they would administer it by phone, but they are not ever able to do so. When I called and asked them to the surely young woman who answered told me they didn't have time, because it is a 90 question test. Yes, I know. My daughter has done it 5 times, to no avail. Isn't this your JOB? You cannot speak to a manager. No one has a last name. Don't bother with the email and chat customer service; they are equally non-existent. Contacting the BBB. Not sure how they can still be in business when it is so clearly a scam. STAY AWAY.