As many have stated, the quality of work is not an issue, but as many have stated, the customer service, communication, misdirection, lies, and turnaround time is absolutely an issue. I had to open a formal complaint with PayPal to reverse payment which is the only thing that motivated him to contact me - and when he did reach out, he was ridiculously contentious, and unprofessional.
I will NEVER work with this shop again. Buyer beware, you've been warned! The BBB should shut this shop down.