Shannon M.

So, let me tell you about my current experience with FEDEX. Yesterday (5/1) at 10:30ish we called in a FEDEX EXPRESS pickup, confirmation #'s LKSA641 & LKSA167. A little after 4pm we called to see what the hold up was and we were told the truck broke down and another truck had been dispatched and should arrive in 10 - 15 minutes. We closed our shop at 6:30pm and still no driver and too late to get to a FEDEX location for a drop off. This morning we have called not once but 4 times and got four different stories and a bucket load of rude representatives. The first call we were told the driver showed up and no one was at out location at 4:30... untrue. The second call we were told the pickup had been rescheduled and that we were notified... untrue. The third call the representative transferred us to Ground and then we got transferred back to the 800# and the call timed out, a recording reported that the call was unable to complete.(Same as being hung up on) Forth call we spoke with a rep that continued to talk over us and not listen, this guy would ask questions and keep on talking. Tried to tell us there was a distribution center machine malfunction... had absolutely NOTHING to do with pickups. Then we called our outside service rep, like that would do any good... I have never had a return phone call from her. Today FEDEX totally and completely has missed the mark.