STAY AWAY FROM THIS COMPANY! I tried to reapply for Lifeline after being off of it for over a year. I tried to use the same phone as before, but the system said it was no longer compatible. I have no way to get another phone, so I called to cancel my service. First, it took forever to get past the shoddy automated system to speak with an actual person. When I did, I could barely understand him because his accent was so thick. After going through his required script, he finally transferred me to the cancellation department. I spoke with someone who, quite honestly, sounded like Ben Stein from Ferris Bueller. I told him I wanted to cancel, gave him my reason, and told him I'd just share my husband's StraightTalk phone for now. He had THE NERVE to ask me, "Are you sure? Don't you want your independence?" WHAT?!?! After that, I definitely didn't want to continue services! Is that REALLY how you convince customers to stay with your company?! At the end, he asked me how I rated his customer service from 1-10. I simply told him that I prefer not to answer that, and hung up.