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Here is my experience: Order Mens retro enlish boots ******* for xmas present for my husband. Order arrived before Xmas but when my husband opened the boots there was that chemical odor, and the boots did not look like leather but rather a plastic looking synthetic. After several days on snap chat and jumping thru every possible hoop they throw at you, I finally got a return address. Here is the thing, cost of boots was $62.48, I paid $39.00 to return them! It seems that US Postal service does not allow you to ship them back in the same packaging they came in. So the next order ******* shipped out from China Dec 1st (their words) has never been received. $61.73 of course they charged my visa on Dec 1 2018. So if I ever receive the shoes and they are crap I will donate them and consider this a lesson well learned.
Shannon L.'s review of NewChic earned 3 Very Helpful votes
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Dear Shannon L.,
Thank you for placing your order on Newchic. We deeply apologize for the issues you have experienced.
With regard to your order 58103843, it is normal that the new product has a specific smell because of the materials used and the long shipping time. For the material, you can check it in the description of the product page. As you decide to return it, here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html You can get all the details here.
With regard to your order 58103842, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best Regards,
Newchic Team