Shannon H.

I placed an order and paid using paypal. It shipped without delay. Next thing I know, I get a letter saying I never paid and have an unpaid balance. The tone of the letter was slightly threatening, like I did something wrong. Turns out, OSP never completed the order with PayPal, it was still pending. PayPal had been trying to contact them about the status and I used the email provided on OSP site to contact them as well. I never got a response. A month later, I placed an order on one of the sister sites, and again paid with PayPal. I get an email saying they aren't going to process because of an outstanding balance. I responded to this email, copying the two other emails I had already sent. I explained what paypal had told me and informed OSP that I would not pay another way, credit card or whatever, until the original PayPal order was canceled. This made sense to me - why would I leave a pending order out there, I could end up paying twice if they suddenly decided to complete it. They responded to this email by saying I need to call their 1-800 number. Why would I call a number, when they have an email to solve customer service issues? I don't have time to call, the number is only staffed to 4pm local time, when I am still at work. I responded again, saying I would rather they cancel the original order so that I can pay another way, they will not respond to any further emails. I find this outrageous. The most rediculous 'customer service' I have ever dealt with.