I contacted a law group in Anchorage, Alaska regarding help with my immigration case. That law group then attempted to charge me four times the normal amount that all other law groups in the area charge. I then left a review on FindLaw. A month later Rebecca at FindLaw emailed me on Wednesday saying that the law group had disputed my review because I never hired them. She then gave me until Monday to respond. Luckily I have a habit of checking my emails daily and responding immediately, otherwise I might not have had the time to respond in just five days after she emailed me. Who does such a thing... gives their users 5 days to respond? We know she gave the law firm a longer time to respond. Regardless, I responded and explained everything. And then I didn't hear back from Rebecca. Two weeks later I asked for an update, and she responded saying that "The Challenge Team has determined to remove the review. They have decided the law firm did not represent or consult with you." --- as if there is a "Challenge Team" at FindLaw... as if they are some huge operation that has a separate department that researches these reviews and makes decisions on "challenges". Obviously FindLaw is not concerned with their users' experiences with the law firms unless they hired a law firm, because I had an email consultation with the law group and they tried to rip me off for four times the normal rate for the type of case I have.
The issue here is that FindLaw is not a service that users can trust. Law firms pay to be on FindLaw, and if FindLaw's income is going to be threatened by a user's complaint, then FindLaw is going to side with the law firm and not the user. They give their users small arbitrary amounts of time to respond, and they do not have the decency to update their users with the results of their "challenge teams' investigations" - lol.