Hi Shanif, We are sorry for the inconvenience caused to you while placing an order. Though we have worked hard to make the order process simple and easy to follow, we understand that there is room for improvement. We would request you to elaborate on the issue and write to us at alerts@bannerbuzz.com so we can get it checked and prevent it from happening again. If you face such an issue again, please feel free to contact our 24x7 customer support team via call or chat. They will be more than happy to assist you with the same. Rest assured, we are sure the products will serve their desired purpose. We appreciate your time and business. Thank you for choosing Bannerbuzz.