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As I am sure you can see from all the other posts, fanatics is awful when helping with orders. My first order ever from them had the wrong COA attached. When I was sent a replacement, they gave me a lower quality version (piece or normal game ball instead of superbowl game ball.) Then on my most recent order, I had some products shipped to the same location for pick-up (I am in Canada.) They then informed me that this location, along with others, are banned from fanatics due to fraudulent orders. While I understand this, now as a Canadian I have nowhere to ship my orders. If I ship them to Canada, I am charged high ship fees and duties, and if I order from the Canadian site... Some products are not there... From the TORONTO RAPTORS. Who won the championship. Some products literally only coming out of the states. My order was cancelled and I was told over the phone that no matter what, I cannot ship to where I have shipped to in the past. A discount was offered which of course was well under the ship fees and duties that I now need to pay.
PLEASE PLEASE PLEASE NFL NBA and NHL do not let Fanatics have such a monopoly over your sports. Especially those with teams in CANADA
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Hello Shane, thank you for your feedback! I am very sorry that your order was unable to be completed. Our number one concern is customer satisfaction. Due to numerous reports of lost packages, our company decided not to ship to that location any longer. Even though it impacted you from receiving the packages that you ordered. In attempted to offer an appeasement a coupon code was issued for you to replace your next order. Unfortunately, the international shipping fees includes duty and taxes due during customs check. Hopefully in the future you are able to find another shipping alternative to have the package delivered. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian