Shane M.

I started purchasing clothing from PLNDR back in January. My first order had zero issues except that it took about a month to get to me. I placed 2 more orders in February. One shipped and the other one was cancelled for some reason. They refunded me my money by giving me site credits. Over the past 3 months I have been trying order random things just to get it over with because I was tired of dealing with it. I emailed customer service and never got a reply. The only time I received a reply was when I emailed the CEO and even after he "fixed" my orders nothing changed. I contacted the vendors for the items I was ordering and they said my stuff hadn't been sent out because they had not received payment from PLNDR. They cancelled my order and told PLNDR to give me a cash refund. Of course they gave me store credit. About a week ago I placed a final order using the codes for my credits and it ended up coming out of my account. I contacted the CEO and he said that he would make an "exception" this time and refund my money because apparently they went bankrupt and were not liable for any credits or money lost on the customers end. I got this last order very quick but they lost my business for sure.