Shane H.

I was a Metromile customer for two years and I was finally so fed up I canceled and went with a different company. It sounds good but there are far too many problems with this company. The customer service leaves much to be desired, the are only available to talk with you M-F 8-5 (while most people work) you have to stay on hold for long periods of time to talk to someone and overall there is not much money savings. I paid an average of $110 per month for basic liability on cars that were rarely driven. Two of my cars were only driven once in a while. On those cars especially the devices rarely work as they should, they often send out emails saying they have lost signal and you have to call if you have time during the day, stay on hold and finally they tell you the solution is to drive the car. Why do I have this service if I rarely drive the car? Go with a traditional insurer and save yourself a headache.