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I wrote negative review about a waffle maker, webstaraunt offered me a partial credit, I declined. My review was removed and I'm 99% sure there were several other negative reviews I read for the same product that are no longer there.
Shana V.'s review of WebstaurantStore earned a Very Helpful vote
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I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone....
I tried the breakfast sausage the links and the patties a few times, the results were run. I mean...
Thank you for your review, Shana. I apologize for any confusion regarding your product review. For reviews to be posted, they must meet the following criteria which are found on the Reviews page on your account:
To be considered for approval:
Written reviews must be at least two sentences long, contain a minimum of 25 words, and provide helpful information about the product for other customers.
Photo reviews must demonstrate the product's use or application, and should clearly show the product from a perspective not already shown on the site.
Video reviews must be at least 30 seconds, clearly show the product in use, and include insightful, product-specific audio commentary.
As long as your review has met these criteria it will be posted, regardless of whether it is negative about the product. I am unable to locate your review without your account information or email address but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Jarrod.