Shana B.

So while visiting another website that I love I came across an add for TreasureTrooper.com a website that pays you money for taking surveys. At first I was skeptical. Money is not free and there is always a catch. (If anyone is just giving it away let me know.)
So I visit the site, read some of the very vague directions and decide what the hell I will try it. When I sign up I make my first blunder. At all websites that I place orders at I use just my initials for First Name, Last Name. Out of habit I do this at TreasureTrooper, you will understand why this is wrong later. After giving all my information, including my weight on the moon, so that I can receive checks, I decide to start right away. (The money is only like 50-75 cents a survey but if you take just enough to make 2.50 a day its and extra $75 a month. Nothing to sneeze at.)
I begin by taking a few surveys and find out its pretty much like any other site, you take a pre-survey to find out if you qualify for the real survey, then take the real survey and then get barraged with a million radio buttons for every possible product they can sell you.
New to the site I'm not sure if you have to say yes to at least some of these products or if you can just skip them all and still get credit for taking the survey.
I decide to peruse the site for some F&Qs. Nice thought, but not much for easily found answers. They do have a How It Works page but again so vague and obvious. "Complete a survey and we will pay you. Refer a friend and get a % of there earnings."
Seeing a Forum link I click. It directed me to a page where I could read the forum or chat live. Since I wanted to get started as soon as possible I thought chatting live would be the best bet. Perhaps there were some other "Treasure Troopers" who could answer my questions!
I chose to be anonymous to chat, who knows why I had already signed away my first born, and logged on. Not many people were in the chat room so I figured it would be easy to get some answers. My first question though, turned out to be my last.

In a round about way without exact quotes the conversation went like this:

"Does anyone know if when I complete a survey, but do not click yes to any of those radio buttons if I get credit for the survey?"
I waited about 5 or so minutes with no answer but I could hear the sound the computer was making like people were chatting but nothing was appearing on my screen. So I figured it was my problem and logged out and then back in. I repeated my question. The first person to reply, Bob, we'll call him, told me
"it depends on the survey."
I waited a bit for him to expound upon this answer but nothing came so I said
"how so?"
Bob: "Some surveys do and some don't"
Thinking in my head, well genius how do I know?, and how many do I have to click? And are there ads that are better than others to click on?, I decided to ask
"so sometimes I have to buy things to get credit for the survey?"
Bobs next answer astounded me
"Username do you speak English?"
What? Do I speak Englishwhat the hell does he mean. I was just trying to ask a few questionsthis stupid site is so vague and I was so excited to use it and now I'm the dumb one!
Me: "excuse me, but I am new to the site and trying to get some answers. This site is very non "new user" friendly. There is no need for you to be rude to me."
Bob: "now I know you don't speak English."

I was livid! I know it's just a stupid website but what the hell did I do other than ask a few questions. Other users chimed in with LOLs for Bob. Someone said I asked the same questions over again, (apparently my first question had shown up before I logged off unbeknownst to me).
I then find out that Bob is an admin of the site! I find this out because I had signed in anonymously and Bob posted my initials in the chat room, which are what I had used to sign up for the site. He says, I think your name is not really XX is it? (I did use my real initials to sign up.) He states I won't get paid if I'm just signed up with initials. They won't send check to XX. (while this is true I logged in anonymously, I think I still remember the definition of that word...)
No longer being relatively anonymous and after debating about writing a few chosen words for Bob someone took pity on me and explained very clearly where I should go on the website find more answers to my questions. This person was not an admin and thank god for that! I thanked her profusely and logged off.

You can take my post for what you like, while I realize it is just a silly survey website and I know that it won't affect most people if you think about choosing this site try to find someone else who already knows the ins and outs first or just go somewhere else. Perhaps I could have mulled around some more and figured it all out but I was so pissed at my treatment I just decided it wasn't worth it.
I have thus canceled my account and will NEVER recommend the site to anyone. Admins take head, treat your customers poorly and you won't have a site to run in the future. Customer service is the key to any good business and why people haven't figured this out yet is beyond me.