Shalom H.

Please see all the conversation about my order.
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Ticket: E*******012
Order Number:
Message Type: Mail to client
Subject: My order wp**************
Message:
Ticket Status: Processing
Full Name: Shalom Harom
Gearbest Customer Support At 08/12/2017 04:52:57 CST

Dear Shalom,

I am sorry to hear you haven't received the items yet.
In order to resolve it, please kindly confirm the following points

1) Please reconfirm your delivery address in My accounts:
Consignee name:
Detailed address:
City:
State(Province):
Postal code:
Country:
Phone:

2)Please contact your local post office in charge of your areastating your name and address.
In some cases, post office may require customers to collect parcels over there. Kindly let us know the results.

3)We shipped on date 26-06-2017. Therefore your delivery deadline will expire on Date 26-08-2017.

Once we receive all details above, we will offer you the right resolution for your case on this date.
Please note this timeframe is only decided by the carrier to consider the item lost.
As a proof of goodwill, we Gearbest commit to help our customer the best we can, by resolving delivery issues as early as possible.

Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.

Thank you for your patience and collaboration.

Best Regards
Gena
Gearbest Customer Service
http://www.gearbest.com/

Shalom Harom At 08/12/2017 05:26:27 CST
Hi I checked every thin you are asking me
My order is still in azarbijan.
So I don't want to wait any more please refoun my money back to my credit card.
Gearbest Customer Support At 08/13/2017 01:46:35 CST
Dear Shalom,

Thank you for your inquiry.

We will start a claim for the package with the carrier and the carrier will trace your package from their end. As the claim will go on, would you mind giving the package one week more for the arrival?

Thank you for your waiting.
Best Regards
Gena
Gearbest Customer Service
http://www.gearbest.com/
Shalom Harom At 08/13/2017 02:41:06 CST
I gave you already one week for your chacking where's the package so I need you to rebound my money soon
Thanks
Gearbest Customer Support At 08/14/2017 11:24:50 CST
Dear Shalom,

Thank you for your order with GearBest.
We sincerely apologize for any inconvenience.

Please note that your package is now on the way to your area. However the present location of the package has not yet been updated on the couriers website for some reason. Please kindly contact your local post office or Customs office to enquire about the parcel location. Meanwhile, we will check with the courier company for an update. Once we hear from them, we will email you with any news.

If you need any help, please feel free to contact us at any time.

Best Regards
Gena
Gearbest Customer Service
http://www.gearbest.com/

Shalom Harom At 08/14/2017 11:34:31 CST
Hi there is no tracking number so I ask you again please refound my credit card I waited long enough.
I don't want to ask you again
Gearbest Customer Support At 08/14/2017 05:18:03 CST
Dear Shalom,

Thank you for your reply.

We have sent the item on 26-06-2017, your delivery will expire on 26-08-2017.
On that date if you haven't received the package we will consider it lost and resolve it for you.

Thank you for you ongoing patience.

Best Regards
Gena
Gearbest Customer Service
http://www.gearbest.com/

Shalom Harom At 08/14/2017 06:50:15 CST
Hi I think you're wrong when I did my order the confirmation said is 35 days so I over it even more so I don't want to wait any any more refund my credit card please I don't want to ask you again
Gearbest Customer Support At 08/15/2017 02:26:26 CST
Dear Shalom,

We would like to extend our apologies for this inconvenience.

The standard delivery is usually around 10-25 business daysnot include weekends) after dispatch, but it can also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. We do really hope our customers can receive their package in the shortest time, however these unpredictable factors are out of our control.

Thank you for your understanding.

Best Regards
Gena
Gearbest Customer Service
http://www.gearbest.com/
Shalom Harom At 08/15/2017 03:26:30 CST
Hi there every place I making an order they are taking responsibility and if the order didn't arrive on time they are refund my account.
So I ask you again the time I have been waiting is more then over refund my money.
Gearbest Customer Support At 08/16/2017 11:46:59 CST
Dear Shalom,

Thank you for contacting us.

Could you please wait until the deadline 26-08-2017?
If you do not receive your package after 26-08-2017, please let us know at your earliest convenience, we'll fix the problem.

Thank you for your understanding.

Best Regards
Gena
Gearbest Customer Service
http://www.gearbest.com/
Shalom Harom At 08/16/2017 12:11:05 CST
The deadline for me is OVER
Gearbest Customer Support At 08/16/2017 04:37:58 CST

Dear Shalom,

Thank you for your support.
We wish to apologise for any inconvenience.

We have made several significant improvements in our products and service.
Hope you can give us another chance and try our service.

To show our appreciation and apology, we are willing to send you 50 points.

Learn more about points from http://www.gearbest.com/about/about-points.html?157wrew

Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

If you need any help, please feel free to contact us again.

Thanks for your patience and support.

Best Regards
Gena
Gearbest Customer Service
http://www.gearbest.com/

Shalom Harom At 08/16/2017 07:43:38 CST
Hi Gena.
Thanks for the 50 point but I'm not going to use it because I'm not going to order any thing from your site.
I'm very sorry I'd like to cancel my order I don't want to wait any more refund my money now.
Shalom Harom At 08/17/2017 01:51:33 CST
I still waiting for your answer about my refund befor I will write a bad record on the website.
Gearbest Customer Support At 08/17/2017 04:04:11 CST
Dear Shalom,

Thank you for placing your order with Gearbest.

Since you are a valuable customer, we can offer you a partial refund of 16USD to your original account.
If you do not receive your package after 26-08-2017, we can refund the remaining money to your account.

Please tell us your decision.

Thank you for your patience and kind support.

Best regards
Gena
Gearbest Customer Service
http://www.gearbest.com/

Shalom Harom At 08/17/2017 04:16:06 CST
Hi
I told you and I'm saying again cancel it now and refund my money without other conversation.
Gearbest Customer Support At 08/18/2017 02:24:24 CST
Dear Shalom,

Thank you for your message.

I understand you wish to solve this issue as soon as possible.
But we need got feedback form shippier then can we give you correct solution.
So please accept partial refund if not receive after 26-08-2017, we will refund remain to you.

Thank you very much for you patience and understanding.

Best regards,
Gena
Gearbest Customer Service
http://www.gearbest.com/

Shalom Harom At 08/18/2017 04:19:39 CST
Dear Gena.
Isn't your choice it's the choice if I want to continue with the order or cancel it you had enough time to check with shipper not only now. I will wait till the 26th but no more and if I have'nt got my order till then you going to refund me the next day withe no more conversation.
Gearbest Customer Support At 08/19/2017 03:00:08 CST
Dear Shalom,

Thank you for your response.

I understand you wish to receive the items as soon as possible.
Kindly note that most packages will arrive at their destination within 25 business days.

However, a small percentage of orders can take up to two months to arrive due to extreme weather condtions, national holidays, and peak season etc.
Please rest assured that your package is still on its way, and we ship to your country on a regular basis with this shipper.
This is why we have set this timeframe. Once it has been exceeded, please recontact us with all the details we asked on 26-08-2017.

I promise you that we will offer you proper solution if you cannot receive the package until the deadline.
Please rest assured that I won't close this ticket until resolve your problem.

We will resolve it for you.
Thank you very much for you patience and understanding.

Best Regards
Gena
Gearbest Customer Service
http://www.gearbest.com/
Shalom Harom At 08/26/2017 07:04:40 CST
Hi
We are already on the 26th and a60 days over and I have not got my order so please refund my money as soon as possible.
You will see my record on your website
Gearbest Customer Support At 08/27/2017 04:24:52 CST
Dear Shalom,

We apologize with this delay and sincerely regret to hear that you have not received your order.

Kindly accept our sincere apologies for the delay in replying to your inquiry, which was due to Chinese New Year Vacation.

After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.

The shipping company is actually responsible for this loss which is sadly beyond our control.
Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

By way of compensation, please consider the following options:

Option 1) Partial Refund Your gearbest Wallet as Store Credit.
If you choose online Wallet refund we will refund you 16USD minus the insurance fee and offer you extra points on your gearbest account for discounts on your future purchases.
(You will receive 2 points for every 1 USD. For example 3 USD will gain you 6 points). This refund will be processed within 24 hours.

Learn more about wallet benefits: http://www.gearbest.com/m-article.htm?id=111
Learn more about points benefits: http://www.gearbest.com/about/about-points.html

Option 2) Partial Refund to Your Original Payment Account
We can refund 16USD to your original payment account.

-For credit card refunds, the transaction will appear within 7-14 business days.
The exact length of time is dependent on your card issuing bank.

Please kindly inform us of your decision.

Best regards,

Gena
Gearbest Customer Service
http://www.gearbest.com/

Shalom Harom At 08/27/2017 04:57:38 CST
Hi Cena.
Please see ours conversation from the firs day I did send and all the answers.
I hope your answer will be that you go to refund my credit card.
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Full Name:

Shalom Harom

I'm waiting more then 40 day for my order and the only answer I got is to wait 8 I 10 more days.
I did ask for my money back the answer I have hot is. WE SORRY