This is absolutely a ridiculous customer support and I feel I have been cheated. I wish I had gone through google reviews before I made my purchase.
I made my purchase on 14th November. On 24th November I expressed my disappointment and requested for RMA. I didn't receive any reply from them. On 28th November, and sent a reminder again for RMA. I was asked by the customer support on 29th November to provide serial number. It was shared the same day.
I received my RMA on 4th December and the vacuum was returned to them on the same day for refund.
And now I received message that directvacums is getting it delivered back to me. This is nonsense and unfair. It's clearly mentioned in their policies (https://www.directvacuums.co.uk/returns) that it can be returned without any quibbles in first 14 days. Now how can they expect me to return without RMA ?
I would not buy from this service again. I was hoping to recommend this service to my colleagues in the hospital. Now, I would definitely not recommend this for sure.
Sent by Dr Khan