I rate this company a negative 100. I returned boots on 02/20/14 and recieved an email on the 28th that the money should be in my acoount in 7-10 business days. That time passed, so I starting emailing the company daily. I did not get a response from them until had my bank call them to dispute the charges. Then I got an email saying that my returned was denied because the shoes were worn. The shoes were only returned because they did not fit. The shoes were just tried on. I am out of $448. They customer agent lied so many times during the call. One minute they were in the warehouse about to get shipped out and then the next they were shipped. So i am getting boots back that were no worn and do fit. DO NOT EVER ORDER FROM FLYJANE!