Shahid A.

Bought a sofa from DFS (Brentford London Branch). Order was delivered in October 2020. By the beginning of November 2020 sofa leather developed fault. Brentford branch was contacted in early November and they arranged someone to come and have a look. By end of November a person from local branch came and inspected the fault and told that some of the leather is faulty however as it is covered under warranty they will fix it or replace it if needs to be. Within few days the gentleman came back and tried some quick fixes. Unfortunately the fix did not work and the fault was developed again. In early January 2021 I contacted DFS again. Since then its almost 6 months and DFS has proved how careless and unprofessional they are. I have exchanged several emails since, evertime either they ask for order number which I have included in the subject of my email for ease but they are so useless they cant find it or they ask for pictures which are sent several times or they will ask to send the whole email again. I have done everything they said so far but they dont even have the courtesy to confirm if they have received it and what would be the next step. I have to make an effort everytime to ring them and in response they ask to resend the email. I think Brentford branch in specific is rubbish. I will never recommend DFS to anyone. The sofa costs me £5000 and yet I am using it as faulty. I did not pay £5000 to use a faulty product for a year and GOD knows how long more they will take. Avoid them as there are a lot of other good sellers available. I rang them for 4 days in a row and every time they arranged a call back but surprisingly no one called back. I am still trying to arrange a visit for a product that is under warranty and they even sold me a third party extended warranty as well however due to their rubbish customer service none of the warranties are useful.