Shaelyn G.

I ordered according to their sizing charts and what I received was too big in more than one way. I immediately looked for the customer service number, and learned that there isn't one. So I used the email requesting a refund this past Friday. This morning I receive an email from them that my order has shipped!?!? What order? I want a refund!

I booked a room just after hurricane Irma for 2 nights when I arrived I was informed that not only were there no rooms, but no reservations should have even been taken, There were many other people in the same situation.

It didn't stop there, however. Two days later I was charged for the stay. I called the hotel and they said that it wasn't them as they never received my info, so I called Booking.com and they said they would take care of it. Two days after that I get an email saying that they had proof that I did indeed stay and check in and that the charge would stay. I was in a different town and in a different hotel!

I called the hotel to inquire about the proof and was told by the manager that he knew that I didn't stay there for those 2 days and that he would follow up on a refund. Called Booking.com and asked if they had my signature on anything? No. Did they have a copy of my Driver's License? No. Anything else to prove that I was there? No, just the say so of the girl at the front desk. The rep then called and spoke to the manager and confirmed that I did not check in and that I should be getting a refund.

I never should have had to go through this. I understand that due to the storm things were crazy, but the followup and lack of customer support was beyond pathetic!