S H.

DO NOT use any of their 'extras' as it's just a way to rip you off. They charged for seat assignments but airlines doesn't allow selection of seats, so paid for something we did not get. They are in the business of booking flights, they know which airlines allow this and which ones do not. They have an icon on the first booking page showing what's available and it shows seat selections as available, but they are not! Then they say you're paying a fee for them to request the seats for you and not for the seat itself - scammers.

They flat out lie and false advertise - it's all about getting your money. For this past Christmas we ordered 3 items on the mobile site. We were supposed to get "free shipping for orders over $34.99" but they split the order into three separate orders and charged shipping for each one. When I saw the charges and questioned them they said the mobile site/app doesn't support the shopping cart yet so I cannot "bundle" the 3 orders into one an had to pay shipping for each. They also advertised shipping in 2 days. That's a lie. Sent me tracking info in two days but all it kept saying was "en route" for the DHL number and USPS tracking number simply stated Not Found. When I asked about that, I was assured my items were on the way. 11 days later they show up in a location just 1 hour from where they were being shipped. I think they mark it shipped to avoid having you cancel the order.

I intend to file a complaint with the states attorney, I already reported to BBB but they don't seem too interested in doing anything about it.