I had been using the products for six months due to my contentment with the appearance of my skin and the gentleness of the system. However, my last order included two bottles of cleanser. One bottle is filled with a white lotion. It does not lather and is thick and oily. I emailed the company photos and returned it. They refused to accept it for an exchange or refund. CHECK YOUR ORDER when you receive it but know that it's your loss if they choose to send you another substance in the bottle! BTW, customer reviews on the site, are filtered. Nothing less than a 4 star is posted.