Seth G.

I ordered a large mens jacket, and was sent a jacket that wouldn't fit a 10 year old girl. Their refund policy online says that you need to ship the product back, but insists that you call or email to get the return address. If that doesn't set off alarm bells in your head, it should.

I'm on my 5th round of emails with customer service and they refuse to give me the return address. But they have 1) told me I should have measured my body first because their clothes are designed for "Asian sizes" 2) asked me several times why I wanted to return even though I was very clear in my first email 3) offered an $8 credit if I keep the $100 adult garment that wouldn't fit a child and 4) continually refused to give the return mailing address.

I am not hopeful that this will be resolved. I will be opening a dispute with PayPal, which is my last line of defense against this company.