ZERO STARS... Horrible online service! I payed overly expensive shipping at over $20 for a small light item, and item has NOT shipped and has been marked as "Label Created" for nearly 2 weeks! UPS told me it has not been received/shipped out. Only "Label Created"...**AND HERES THE CLINCHER...>>>...>>>. Botach marks it as "Shipped" on their website THE DAY I ORDERED! That is a BOLD faced LIE! 100% DISHONESTY. It has NOT shipped. Such a low dishonest practice. Customer Service? No, doesn't exist. Emails go completely unanswered and ignored. So, that's a big waste of time. But no worries, they have a incredible efficient system for taking your money, immediately. That part is VERY reliable for them. However, fulfilling orders, fair shipping costs and customer service... well... Good luck on those! I will never do business with the crooked dishonest practices at "Botach" again and I am in the process of trying to get my money back. Go read their google reviews!