Seth B.

I don't even know where to begin... They will do everything they can to rip off a customer. For several months they charged us a wireless/router fee when we use our own. When they came out to install it, something got messed up and every time the power would go out, we would have to factory reset our modem to be able to activate its wireless. Just a month ago, after about 8 months of issues and complaints, another technician came out to check if a different wall jack would work. Now the wireless on the modem works without having to reset factory settings. To me, this seems like they were trying to force us to use one of their modems so they could get additional money. Calls about this problem never changed anything. In fact, they blamed the modem itself even though it worked prior to them messing with something outside.

For the past few months we've had additional charges to our account. Auto pay is and has been set up since installation yet we constantly get late fees (and yes, there is plenty of money in the bank.) Every month we have to call to get it straightened out. The price suddenly went up an extra $10 without any warning. Not a big deal but would be nice to at least get some kind of notification ahead of time.

Customer service, in my experience thus far, has been some of the nastiest and rudest people I've ever talked to. It's to the point where we get very rude back because no matter how calm or nice you talk to them, they still treat you like dirt and always blame the customer.

We've had to have them go back on prior recorded conversations to justify a price or a fee waiver because the next month it gets added right back on, again, without any warning. They are also VERY persistent on trying to force additional services onto you even though you tell them no several times. It gets to the point where you just hang up on them because they don't want to take no for an answer.

If I could give them 0/5 stars, I would. Sadly, where I live there are no other options aside from satellite internet which I find very expensive and unreliable.