Sergio V.

I would like to formally put a complaint to this company where I have booked two fly tickets with them. Both of the, Ryanair and another one with air Baltic have been cancelled by the airlines due to the Covid-19.

After calling and sending a few emails to Mytrip (responsible for my bookings) I called them again to get an update of when I was going to receive my refund and money back. They assist me to get a refund and even knowing that this cancelation was not my choice they would like to charge me £30 for an assistance fee, to do their job and reach their responsibilities. This is not about the £30 fee but also about the human rights that they are breached.

This fee for my is unacceptable and they should be taking responsibilities on this matter. They think we don't have any rights or voice to express our disappointment (which in some cases is a sad true) but this is my opinion of this company, and I know many of the future and current customers will appreciate a honest customer review.

I strictly NOT recommend this company and I hope this complain can be escalated to a senior employee. We know this situation is new for everyone but you are playing with the economy of workers, who are struggling economically and have no other support than having our money back which is the minimum we could get after having our fly cancelled.

Have a great day.
Sergio Valls

I would like to formally put a complaint to this company where I have booked two fly tickets with them. Both of the, Ryanair and another one with air Baltic have been cancelled by the airlines due to the Covid-19.

After calling and sending a few emails to Mytrip (responsible for my bookings) I called them again to get an update of when I was going to receive my refund and money back. They assist me to get a refund and even knowing that this cancelation was not my choice they would like to charge me £30 for an assistance fee, to do their job and reach their responsibilities. This is not about the £30 fee but also about the human rights that they are breached.

This fee for my is unacceptable and they should be taking responsibilities on this matter. They think we don't have any rights or voice to express our disappointment (which in some cases is a sad true) but this is my opinion of this company, and I know many of the future and current customers will appreciate a honest customer review.

I strictly NOT recommend this company and I hope this complain can be escalated to a senior employee. We know this situation is new for everyone but you are playing with the economy of workers, who are struggling economically and have no other support than having our money back which is the minimum we could get after having our fly cancelled.

Have a great day.
Sergio Valls